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Lifesafer Interlock Inc Complaint - reinstallation of device.
Lifesafer Interlock Inc Complaint

Lifesafer Interlock Inc Complaint


reinstallation of device.

Lifesafer is the worst ignition interlock company to ever deal with! My car while parked was totaled by a drunk driver hit and run. Obviously I couldn't drive the car and immediately told Lifesafer that I would be getting a new car and need a new device. After one week of being promised that I would get a call from the manager at my state's lifesafer's office, I called them. Needless to say I had to pay them to go and get it uninstalled in the totaled vehicle and also explain to them that they would need to drive it to the shop I was getting it installed! Had I not, I would of had wasted yet another day without driving and they would have made another excuse! Their customer service center is located in Ohio, and I would say that most of them are very very uneducated, in fact probably is a requirement to work there! I have 1 month of this BS and I cannot wait to get it out of my car and be done!!!!

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dumassitsdumahs123 says: (5 years ago)
Why wouldnt you expect to pay for utilising a businesses services? Your car was totaled...how does that equal a free service? They shouldnt come perform a service for free. Its your responsibility to deal with your car and keep an interlock in a properly functioning vehicle. Lets say a tree falls on your house, do you get mad when the contractor says hes gotta charge you to repair the damage? Get real. Business have a right to charge for their time and services. They didnt total your car, they didnt wait around for a genie to magically know your thoughts and needs. You needed a service, call and schedule it. If it requires you tow your car in, um thats what you do when your car is broken. They dont need to pick up your responsibility. All they are to do is remove and install a breathalyzer at their service center. Go see if your body shop will do a road side collision repair, they wont. They need it at their shop to do the work. The mentality and expectations of so many interlock clients is bizarre. Sure, the company has idiot phone reps, as most call centers do. Go get a job there so someone can say the same about you, or so you can have an ah ha moment when you learn how far off base your expectations were. I agree with you that lifesafer sucks ass, it could do much better and used to be much better. But you are wrong straight up as to how your situation was to be handled.

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